Privacy Policy

Data Controller

Productos y servicios Mengom SAS (hereinafter "Leeuwwolk"), with address at Contadero, ZIP 05500, Mexico City, Mexico, Tax ID: PSM250108K91, and website www.leeuwwolk.com, informs you that if we collect your personal data, we will be responsible for its use and protection.

Contact:
Email: [email protected]
Data Protection Officer: [email protected]

1. Personal Data We Collect

The personal data we collect from you includes:

• Identification data: Full name, email, phone number, company name, job title.
• Navigation data: IP address, browser type, pages visited, browsing time (via Plausible Analytics, without invasive cookies).
• Billing data: Only for issuing invoices (Company Name, Tax ID, fiscal address).

Sensitive data: We inform you that we do NOT collect or use sensitive data (racial or ethnic origin, health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference).

2. Purposes of Personal Data Processing

2.1 Primary Purposes (Necessary)

We will use your personal data for the following necessary purposes for the service and/or product you request:

• Respond to your inquiries and information requests about our services.
• Provide access to our interactive artificial intelligence demos.
• Provide access to our Learning Hub platform (courses and educational resources).
• Prepare commercial proposals and service quotations.
• Formalize professional service contracts.
• Issue invoices and tax receipts.
• Comply with legal, tax and contractual obligations.
• Manage and track contracted projects.
• Process payments for courses and contracted services.

2.2 Secondary Purposes (Optional)

Additionally, we will use your personal information for the following secondary purposes:

• Add your data to our contact directory.
• Create a general customer file.
• Send you promotional information about our services, products and events.
• Send you company advertising and content of interest (blog posts, whitepapers).
• Analyze website usage to improve our services.
• Invite you to webinars, workshops and events related to artificial intelligence.

If you do not wish your personal data to be used for these secondary purposes, please indicate so by sending an email to: [email protected] with the subject "Purpose Limitation".

3. Cookies and Tracking Technologies

We use the following technologies on our website:

3.1 Cloudflare Turnstile

For protection against bots and spam on our contact form. This technology temporarily processes your IP address to verify that you are a human user.

3.2 Plausible Analytics

We use Plausible Analytics, a privacy-respecting and GDPR-compliant web analytics tool. Key features:

• Does NOT use invasive cookies
• Does NOT track users across websites
• Does NOT sell information to third parties
• Data is aggregated and anonymous
• GDPR compliant without cookie banner

Information collected includes: pages visited, visit duration, country of origin (without exact city identification), device type and browser.

4. Sharing Data with Third Parties

Your personal data may be shared with the following third parties, only for the purposes described:

4.1 Service Providers

• Hosting: Own servers in Mexico City, Mexico - To host our website and databases.
• Cloudflare: United States - For CDN, DDoS protection and site security.
• Email services: Zoho - For sending communications.
• Payment processing: Stripe (United States) and PayPal - To process payments for courses and services.

All our providers comply with security standards and have signed confidentiality agreements.

4.2 Authorities

We may share your data with government authorities when:

• Required by law (Tax authorities, etc.)
• There is a court order
• It is necessary to protect our legal rights

5. International Data Transfers

Your personal data may be transferred and processed on servers located outside Mexico, specifically in:

• United States (for CDN services and payment processing)

We ensure that all international transfers comply with:

• Mexican Federal Law on Protection of Personal Data Held by Private Parties
• GDPR - General Data Protection Regulation (European Union)
• Standard contractual clauses approved by data protection authorities

6. ARCO Rights (Access, Rectification, Cancellation and Opposition)

You have the right to:

• Access: Know what personal data we have about you and what we use it for.
• Rectification: Request correction of your personal information if it is outdated, inaccurate or incomplete.
• Cancellation: Request that we delete your data from our records or databases when you consider it is not being used in accordance with the principles, duties and obligations provided for in the regulations.
• Opposition: Object to the use of your personal data for specific purposes.

6.1 Procedure to Exercise ARCO Rights

To exercise any of these rights, you must send your request to:

Email: [email protected]
Subject: "ARCO Rights Request"

Your request must contain:

1. Full name of the holder
2. Email address to receive response
3. Copy of official identification (passport)
4. Clear description of the right you wish to exercise
5. Any document that facilitates the location of your data

Response time: We will respond to your request within a maximum of 20 business days from the date we receive your request. If the request is appropriate, we will make it effective within a maximum of 15 business days.

7. Revocation of Consent

You may revoke your consent for the processing of your personal data at any time by sending an email to [email protected] with the subject "Consent Revocation".

Revocation of consent may result in our inability to continue providing certain services that have been contracted.

8. Limitation of Use and Disclosure

You may limit the use or disclosure of your personal data by sending your request to [email protected]

If your request is appropriate, you will be registered on Leeuwwolk's exclusion list so that your data is not used for promotional purposes.

9. Security Measures

Leeuwwolk has implemented physical, technical and administrative security measures to protect your personal data:

• SSL/TLS encryption on all website communications
• Restricted access to databases through authentication
• Periodic backups
• Internal confidentiality policies for employees
• Security monitoring and protection against unauthorized access
• Constant updating of security systems

10. Personal Data Retention

We will retain your personal data for the following periods:

• General inquiries: 2 years from last contact
• Active clients: Duration of contract + 5 years (tax obligations)
• Inactive clients: 1 year from last interaction
• Marketing data: Until you revoke consent
• Invoices: 5 years (Mexican tax requirement)

Once these periods have elapsed, your data will be securely deleted.

11. Minors

Our services are not directed to minors under 18 years of age. We do not intentionally collect data from minors. If we detect that we have collected data from a minor, we will delete it immediately.

12. Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time. Changes will be communicated through:

• Publication on our website: www.leeuwwolk.com
• Email (for substantial changes)

We recommend that you periodically review this Privacy Notice to stay informed about how we protect your information.

13. Consent

By using our website, submitting the contact form, or contracting our services, you expressly accept and consent to the processing of your personal data as established in this Privacy Notice.

14. Data Protection Authority

If you consider that your right to the protection of personal data has been harmed by any conduct of Leeuwwolk, you may file a complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI):

Website: www.inai.org.mx
Phone: 800 835 4324

15. International Compliance

This Privacy Notice complies with:

• Federal Law on Protection of Personal Data Held by Private Parties (Mexico)
• GDPR - General Data Protection Regulation of the European Union

16. Contact

For any questions or clarifications about this Privacy Notice:

Email: [email protected]
General email: [email protected]
Website: www.leeuwwolk.com
Address: Contadero, 05500 CDMX, Mexico

Last update date: October 2025